Towards implementing an AI chatbot platform for museums

 
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Towards implementing an AI chatbot platform for museums (EN)

Kotis, Konstantinos
Skamagis, Andreas
Tsekouras, George
Varitimiadis, Savvas
Spiliotopoulos, Dimitris
Tzortzakakis, Alexandros

Recently, understanding their unique role in storytelling and aiming to attract more visitors, several museums have integrated modern ICT technologies. The problem with these technologies however is that gradually tend to be of no real interest to visitors, lack of significant interaction, cannot be continuously updated, and eventually distract visitors from experiencing the exhibits. Museum visitors do not need to be impressed by a technological application but need to learn about the stories of the exhibits in a creative, human-centered and interactive manner. This paper presents an ongoing work towards implementing a new interactive technological trend for museums, i.e., a museum chatbot platform, namely MuBot. The MuBot platform aims to provide museums the opportunity to create simple, interactive and human-friendly apps for their visitors. Such apps will integrate an intelligent chatbot that uses some of the most advanced AI technologies of Machine Learning, Natural Language Processing/Generation, and the Semantic Web. Museum visitors will be able to use a chatbot application that will be created through the MuBot platform, to chat with a ‘smart’ exhibit. They will be able to ask questions through text or voice (in natural language) and receive audible or written answers. The more the visitors ask, the more MuBot will learn and store new knowledge in its knowledge base. The paper presents a preliminary design of the proposed MuBot platform, experimenting with first prototype implementations using the well-known Dialogflow framework, as well as using a Knowledge Graph-based approach. (EN)

info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Άρθρο το οποίο έχει περάσει από ομότιμη αξιολόγηση (EL)


International Conference on Cultural Informatics, Communication and Media Studies

Αγγλική γλώσσα

2020-01-23


Department of Cultural Technology and Communication, University of the Aegan (EN)

2654-1866
International Conference on Cultural Informatics, Communication & Media Studies; Τόμ. 1, Αρ. 1 (2020) (EL)
International Conference on Cultural Informatics, Communication & Media Studies; Τόμ. 1, Αρ. 1 (2020) (EN)

Copyright (c) 2020 Savvas Varitimiadis, Konstantinos Kotis, Andreas Skamagis, Alexandros Tzortzakakis, George Tsekouras, Dimitris Spiliotopoulos (EL)



*Η εύρυθμη και αδιάλειπτη λειτουργία των διαδικτυακών διευθύνσεων των συλλογών (ψηφιακό αρχείο, καρτέλα τεκμηρίου στο αποθετήριο) είναι αποκλειστική ευθύνη των αντίστοιχων Φορέων περιεχομένου.