Implementing an Effective Knowledge Management Strategy in Raiffeisen Bank Albania

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2011 (EL)
Implementing an Effective Knowledge Management Strategy in Raiffeisen Bank Albania (EN)

Ikonomi, Endri (EN)
Berdufi, Mirela (EN)

Anagnostopoulou, Dr Seraina (EN)
Prof. Cohen (EN)
Leventis, Stergios (EN)
School of Economics, Business Administration and Legal Studies, Executive MBA (EN)

Knowledge Management has been increasingly one of the most important practices for organization to achieve better performance and competitive advantages. The project focuses on an internal survey over the banking practices regarding of how the bank has managed knowledge to achieve business efficiency. It presents and overviews the relationships between Knowledge Management and the main problems that banking institutions are facing today. For illustrating our research we have chosen Raiffeisen Bank Albania, which is among one of the largest Banks in Albania. The motivation for choosing the Bank and not other firms or institutions is due to the fact that organizations in banking and financial sector are among the most knowledge intensive ones. They increasingly implement Knowledge Management systems for improving performance as well as moving along their strategies. The other motivation is due to the fact that we both have been working there and we are quite confident with the problems they are still facing. Furthermore, we still do have good contacts with that bank employee who has committed to help us with information needed. The subject is considered to be a direct and sensitive management problem, given the fact that it is a critical factor to gain and sustain competitive advantages as well as to provide superior performance for the banking organizations.We are grateful to Stergios Leventis and Christos Grose for their useful suggestions in the development of the project. Special thanks are given to Raiffeisen Bank colleagues and managers who provided helpful information for this document. (EN)


Διεθνές Πανεπιστήμιο της Ελλάδος (EL)
International Hellenic University (EN)


School of Economics and Business Administration, Executive MBA programme (EN)

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