Redesign Hellenic Post Bank’s Performance Appraisal
Dr. Aletras, Vasileios
School of Economics, Business Administration and Legal Studies, Executive MBA
Performance management is critical to meeting overall business performance
targets and objectives. A major activity of the performance cycle is the
individual performance assessment and development plan that is being
examined in my individual work for the Hellenic Post Bank (HPB).
Highlighted mainstream target for this work is to incorporate literature and case
study findings in the field of performance management, balanced scorecards,
and financial metrics in the banking sector and adapt those findings in
developing an assessment framework to improve HPB overall performance.
This work studies HPB’s appraisal framework adaptation in terms of practically
employing the Balanced Scorecard and Management by Objective (MBO)
concepts, as to redesign our existing appraisal form at retail level.
For accomplishing the project targets, apart from a thorough investigation into
best practises and research, various interviews have been performed with
HPB’s senior management to examine current practises, define important
financial metrics, strategic objectives and targets, to be incorporated in the final
deliverable of our appraisal framework.
Management by Objectives (MBO)
performance management & appraisal
for banking performance management operations