Investigating the Impact of Supply Chain Glitches on Business Performance

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2015 (EN)
Investigating the Impact of Supply Chain Glitches on Business Performance

Papadopoulos, Fotios

This dissertation was written as part of the Executive MBA at the International Hellenic University. The purpose of this study is to understand the processes by which supply chain management (SCM) glitches affect business performance in organizations operating in the Greek context. Specifically, study investigates whether SCM inside-out glitches mediate or moderate the relationship between SCM outside-in glitches and business performance. We tested hypotheses using data gathered from 153 employees in 42 organisations activating at the county of Thessaloniki – Greece. The estimation methodology followed is structural equation modelling. Results reveal that there is a negative relationship between outside-in SCM glitches and business performance that is moderated by inside-out SCM glitches, such that this negative relationship is stronger for organisations high on inside-out glitches. Additionally, the study concluded that outside-in glitches related to inbound inventory control and material warehousing and inside-out glitches related to finished goods warehousing and packaging are the major supply chain management glitches that have a negative impact on business performance. The responsibility for this study is mine alone. But it is with great pleasure that I acknowledge and thank my supervisor Professor Eleutherios Iakovou for his continuous scientific and psychological support.


Business performance
Supply chain management
Output-in glitches
Input-out glitches



School of Economics and Business Administration, Executive MBA programme

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