Implementing a Balanced Scorecard in organizations adopted ISO 9001:2008 quality management system
Trigkas, Efthymios
Performance measurement is essential for any organization. The quality managements systems are systems that contribute towards measurement and continuous improvement. The most common QMS is according to ISO 9001:2008 standard and has a strong process approach. A Balanced Scorecard is a performance measurement tool that combines financial performance with non‐financial measures, for future growth and profitability. We will examine several management tools and concepts, along with financial measurements, that should be included at a BSC or a QMS. We will propose several performance measurements for the four perspectives of a BSC. As a case study, we will examine the case of a construction company, that already has a QMS certified according to ISO 9001:2008 and how a BSC as a performance measurement tool could be implemented. We will try to prove that these two concepts together can effectively contribute to company’s continuous improvement.
