Tyrinopoulos, YAntoniou, CThis research focuses on passenger's perception of transit performance with an emphasis on the variability between operators and the policy implications of such differences. Two statistical methods (factor analysis and ordered logit modeling) have been used to assess the quality implications of the variability of the users' perceived satisfaction across operators. A market segmentation analysis (between male and female respondents) provides further insight into the differences among groups of the population. Five transit systems in the two major conurbations in Greece, Athens and Thessaloniki, have been examined. The analysis demonstrated that a well-coordinated transportation environment should be the primary aim of the policy makers in Athens, followed by other quality attributes such as service frequency and accessibility. In Thessaloniki, the sole transit operator should include in its policy plans immediate corrective measures addressing the service frequency, waiting time and vehicle cleanliness attributes. (C) 2008 Elsevier Ltd. All rights reserved.http://hdl.handle.net/123456789/191040967-070X154ISI:00026002670000710.1016/j.tranpol.2008.06.002260272engELSEVIER SCI LTDTransport Policyurban transportmodelingCentral MacedoniaAtticaEurasiaThessalonikiEuropeUsers satisfactionThessaloniki [Thessaloniki (DPR)]Policy implications of user satisfaction variabilityGreecetransportation policyPublic transitpolicy makingThessaloniki [Central Macedonia]public transportSouthern EuropeAthens [Attica]statistical analysisPublic transit user satisfaction: Variability and policy implicationsjournalArticle2008Δημοσίευση σε περιοδικόPublication in journalΜεταφορέςTransportationisi - Transportation covers resources concerned with transportation policy, economics, management, transportation development, and transportation studies. Resources concerned with the civil engineering aspects of transportation appear in the TRANSPORTATION SCIENCE & TECHNOLOGY categoryΕπιστημονικό άρθροScientific articleΕθνικό Μετσόβιο ΠολυτεχνείοGreek Aggregator OpenArchives.gr | National Documentation Centre (EKT)other