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A sector oriented methodology for the development business excellence model–application in Greek hotel industry

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Technical University of Crete   

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A sector oriented methodology for the development business excellence model–application in Greek hotel industry (EN)
Πολιτης Ιωαννης (EL)
Λιτος Χαραλαμπος (EL)
Μουστακης Βασιλης (EL)
Γρηγορουδης Ευαγγελος (EL)
Moustakis Vasilis (EN)
Politis Ioannis (EN)
Grigoroudis Evangelos (EN)
Litos Charalampos (EN)
journalArticle
2011
The article presents a Business Excellence Model development guide with specific reference to the hospitality industry. It demonstrates the application of the proposed methodology in selected Greek luxury hotels. Results draw from a two-stage survey, which encompassed a large number of Greek luxury hotels in cooperation with hotel managers. The first stage was administered to 20 hotel managers and was geared toward defining the study instrument. Second stage was addressed to 80 hotel managers and was based on the instrument defined during the first stage. A linear programming model was created in order to estimate criterion and sub-criterion weight values using second-stage survey responses. Results showed that the proposed methodology is effective and that it incorporates all appropriate steps necessary to develop a sector-oriented business excellence model. (EN)
Journal of Quality Assurance in Hospitality and Tourism (EN)
English
Taylor & Francis (EN)
Πολυτεχνείο Κρήτης (EL)
Technical University of Crete (EN)
Technical University of Crete
Institutional Repository Technical University of Crete
School of Chemical and Environmental Engineering - Conference Publications



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