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Ποιότητα εξυπηρέτησης στα ελληνικά φαρμακεία και η επίδρασή της στις στάσεις των πελατών

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Ποιότητα εξυπηρέτησης στα ελληνικά φαρμακεία και η επίδρασή της στις στάσεις των πελατών
Γκίκα, Κωνσταντίνα Γεωργίου
info:eu-repo/semantics/masterThesis
Postgraduate Thesis / Μεταπτυχιακή Εργασία
2017
2017-04-07T09:24:36Z
ανταγωνιστικό πλεονέκτημα
community pharmacies
αντιλήψεις ποιότητας υπηρεσιών
στάσεις πελατών
satisfaction-loyalty-trust-differentiation
customer attitudes
competitive advantage
service quality perceptions
ιδιωτικά φαρμακεία
ικανοποίηση-εμπιστοσύνη-πίστη-διαφοροποίηση
Greek
Αριστοτέλειο Πανεπιστήμιο Θεσσαλονίκης, Σχολή Οικονομικών και Πολιτικών Επιστημών, Τμήμα Οικονομικών Επιστημών
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info:eu-repo/semantics/openAccess
http://creativecommons.org/licenses/by-nc-sa/4.0 (for attached file), Aristotle University of Thessaloniki / Library and Information Centre
Aristotle University of Thessaloniki
Aristotle University of Thessaloniki - ΙΚΕΕ
Postgraduate Theses



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