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Public transit user satisfaction: Variability and policy implications

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National Technical University of Athens   

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Public transit user satisfaction: Variability and policy implications (EN)
Tyrinopoulos, Y (EN)
Antoniou, C (EN)
journalArticle (EN)
2014-03-01T01:29:04Z
2008 (EN)
This research focuses on passenger's perception of transit performance with an emphasis on the variability between operators and the policy implications of such differences. Two statistical methods (factor analysis and ordered logit modeling) have been used to assess the quality implications of the variability of the users' perceived satisfaction across operators. A market segmentation analysis (between male and female respondents) provides further insight into the differences among groups of the population. Five transit systems in the two major conurbations in Greece, Athens and Thessaloniki, have been examined. The analysis demonstrated that a well-coordinated transportation environment should be the primary aim of the policy makers in Athens, followed by other quality attributes such as service frequency and accessibility. In Thessaloniki, the sole transit operator should include in its policy plans immediate corrective measures addressing the service frequency, waiting time and vehicle cleanliness attributes. (C) 2008 Elsevier Ltd. All rights reserved. (EN)
Transportation (EN)
urban transport (EN)
modeling (EN)
Central Macedonia (EN)
Attica (EN)
Eurasia (EN)
Thessaloniki (EN)
Europe (EN)
Users satisfaction (EN)
Thessaloniki [Thessaloniki (DPR)] (EN)
Policy implications of user satisfaction variability (EN)
Greece (EN)
transportation policy (EN)
Public transit (EN)
policy making (EN)
Thessaloniki [Central Macedonia] (EN)
public transport (EN)
Southern Europe (EN)
Athens [Attica] (EN)
statistical analysis (EN)
Transport Policy (EN)
English
ELSEVIER SCI LTD (EN)
National Technical University of Athens
Digital Library of National Technical University of Athens | Dspace@NTUA
Κεντρική Βιβλιοθήκη Ε.Μ.Π.
Ιδρυματικό Αποθετήριο
Δημοσιεύσεις μελών Δ.Ε.Π. σε περιοδικά



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